The IT Support Level 3 professional is a critical member of the IT team, responsible for providing advanced technical support and troubleshooting for complex issues. This role requires a deep understanding of various IT systems and the ability to diagnose and resolve problems efficiently. The IT Support Level 3 person works closely with other IT staff, end-users, and third-party vendors to ensure optimal system performance and user satisfaction.
Demonstrating the company’s values is important within PGI and we are looking for the candidate to show a willingness to learn, be compassionate in their approach to dealing with internal and external customers, be approachable, dependable, confident, and have a positive attitude to supporting others.
Our IT department is looking for an exceptional individual who has the following attributes:
- Provide advanced technical support for hardware, software, and network issues.
- Troubleshoot and resolve complex IT problems.
- Assist in the installation, configuration, and maintenance of IT systems.
- Collaborate with other teams to ensure seamless service delivery.
- Provide mentorship and guidance to Level 1 and Level 2 support staff.
- Stay up-to-date with the latest technology trends and best practices.
- The role will involve working outside of regular business hours to address critical incidents or perform system maintenance if required.
- You are expected to take part in the on-call rota.
Do you have?
- Minimum of 5 years of experience in IT support, with at least 2 years in a Level 3 role.
- Strong knowledge of Windows and Linux operating systems.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Azure Administrator) are a plus.
If so we'd love to hear from you.
Benefits:
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How to Apply: Interested candidates are invited to submit their resume and cover letter to careers@pginternational.co.uk with the subject line “IT Support Specialist Application”
